Refund and Return Policy

At Adityam Jewels, we are committed to ensuring our customers are delighted with their purchases.

Though returns are generally not accepted due to the personalized nature of our products, we are happy to address any concerns regarding damaged or defective items. We highly recommend recording a video while unboxing your package.

  • Product Satisfaction:

We strive to provide accurate product descriptions and high-quality images on our website to give you a clear understanding of our jewellery pieces.

If you have any inquiries or need additional information about a specific item, we encourage you to contact our customer support team before making a purchase.

We are here to assist you and provide all the necessary details to help you make an informed decision.

  • Quality Assurance:

We maintain rigorous quality control measures to ensure that our products meet the highest standards. If, in any rare case, you receive a damaged or defective item, please reach out to us immediately, within 24 hours of receiving your order.
We will investigate the matter promptly and, if confirmed, offer a suitable resolution such as a repair or replacement.

  • Custom Orders:

For custom-made or personalized jewellery, we work closely with our customers to ensure the design, materials, and specifications meet their preferences. As such, we cannot accept returns or issue refunds for these items.

  • Non-Eligible Items:

In addition to custom-made jewellery, any item that shows signs of wear, damage caused by misuse, or alterations made by anyone other than Adityam Jewels will not be eligible for any repair or exchange.

Contacting Us:

If you encounter any issues with your order or have concerns about a product, please do not hesitate to contact our team at  info@adityamjewels.com. We are here to address any questions or uncertainties you may have.

Acknowledgment:

By making a purchase with Adityam Jewels, you acknowledge and agree to our "no return and no refund" policy.

We genuinely appreciate your support and understanding of our policy. It enables us to maintain the highest level of craftsmanship and dedication to providing you with exquisite jewelry.

Thank you for choosing us.

Sincerely,

Adityam Jewels Team